Leadership is not about glorious crowning acts. It's about keeping your team focused on a goal and motivated to do the best to achieve it, especially when the stakes are high and the consequences matter. It is about laying the groundwork for others' success, and then standing back and letting them shine. 


Becoming an effective leader is not about becoming a master of all leadership skills. Rather it is about recognizing your strengths and weaknesses and then finding ways to nurture the former and overcome the latter.

The general perception is that leadership is a blend of special, mysterious qualities. Furthermore, we take it for granted that either you are born with this elusive “right stuff” or not. This is a myth; there is nothing mysterious about most of the ingredients that go into the leadership cocktail. And rest assured that most of these essential elements lie within your reach.

Some leadership skills and behaviors are present in you already; some may be foreign to you now, but with perseverance and application, you can learn to cultivate them.


  • What are the essential skills you need to be successful?

  • What are your strengths?

  • How do you encourage creative thinking within your organization?

  • What is your Communication style?

  • When difficult situations arise, how do you handle them?

  • How is your Time Management?

Getting clear on these questions, designing your personal road map, and on plan execution is what leadership development is all about.



Become a Friendlier Person

  1. Don’t criticize, condemn or complain.

  2. Give honest, sincere appreciation.

  3. Arouse in the other person an eager want.

  4. Become genuinely interested in other people.

  5. Smile.

  6. Remember that a person’s name is to that person the sweetest and most important sound in any language.

  7. Be a good listener. Encourage others to talk about themselves.

  8. Talk in terms of the other person’s interests.

  9. Make the other person feel important - and do it sincerely.

Win People to Your Way of Thinking

  1. The only way to get the best of an argument is to avoid it.

  2. Show respect for the other person’s opinion. Never say, “You’re wrong.”

  3. If you are wrong, admit it quickly and emphatically.

  4. Begin in a friendly way.

  5. Get the other person saying “yes, yes” immediately.

  6. Let the other person do a great deal of the talking.

  7. Let the other person feel that the idea is his or hers.

  8. Try honestly to see things from the other person’s point of view.

  9. Appeal to the nobler motives.

Build your Team

  1. Begin with praise and honest appreciation.

  2. Call attention to people’s mistakes indirectly.

  3. Talk about your own mistakes before criticizing the other person.

  4. Ask questions instead of giving direct orders.

  5. Let the other person save face.

  6. Praise the slightest improvement and praise every improvement. Be “hearty in your     approbation and lavish in your praise.”

  7. Give the other person a fine reputation to live up to.

  8. Use encouragement. Make the fault seem easy to correct.

  9. Make the other person happy about doing the thing you suggest.

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Fundamental Principles for Overcoming Worry

  1. Live in “day tight compartments.”

  2. Remind yourself of the exorbitant price you can pay for worry in terms of your health.

  3. How to face trouble:

  • Ask yourself, “What is the worst that can possibly happen?”

  • Prepare to accept the worst.

  • Try to improve on the worst.


Cultivate a Mental Attitude that will Bring You Peace and Happiness

  1. Fill your mind with thoughts of peace, courage, health and hope.

  2. Never try to get even with your enemies.

  3. Expect ingratitude.

  4. Count your blessings — not your troubles.

  5. Do not imitate others.

  6. Try to profit from your losses.

  7. Create happiness for others.